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HDA OVERVIEW
HDA Case Studies

Coaching – Financial Services

Business Context/Background

This was a Financial Services institution about to experience the challenges of the 2008 credit crunch. As such they knew they would have to make redundancies and rely even more heavily on their top talent, who were already stretched. The client was fully aware of this context and was keen to do more than simply ‘survive’; wanting to excel and increase his value to the organisation.

Summary of Coaching Content

The client was offered a temporary promotion which meant he had to run both his current team while taking on the additional responsibilities of the new role; this required a clear strategy for managing both old and new stakeholders - and this was our initial focus. It then became clear that he was not being given full responsibility for the new role (which he was concerned about) and we worked on his influencing styles and specifically honed his assertiveness to bring a number of key issues to a head. A positive outcome was achieved and he was formally appointed into the new role three months earlier than expected. The remainder of the coaching programme concentrated on his transition into the new role – applying some situational leadership techniques to help develop his skills and confidence.

 

Business Value Obtained from Coaching / Coaching Outcomes

The business benefited through the independent validation of the temporary internal appointment, which eliminated the requirement for an external recruitment process to take place.

The client established himself rapidly in the new role taking forward his strengths from his previous role and learning new skills relating to leadership and influencing. His profile increased and he bucked the trend of others going through the trauma of threatened redundancies by enhancing his career prospects even further during a very difficult time for him and the business.

 

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