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Incident Management Training

2-Day Workshop

 

Government legislation and guidance together with guidance from the National Institute for Clinical Excellence (NICE) indicate that in the event of a major emergency or disaster; practical and emotional support should be provided for those affected by the event.  If the emergency or disaster is related to a person’s work, then their employer should provide an appropriate level of care to ensure that those involved are managed well and those most at risk of developing psychological problems are identified and provided with help.

Recognising the above mentioned legislation and guidance, HDA has developed a workshop which seeks to train managers to provide an appropriate and effective response to the emotional and practical needs of staff involved in traumatic incidents - both immediately and longer term, with a view to identifying those who are experiencing negative effects and ensuring they are provided with support and appropriate help.  In addition the company will experience improved employee relations and be capable of providing such support.  This workshop is based on a trauma support model which provides non-psychological, practical and empathic support and identifies those who are more vulnerable so that they can be linked into a formal psychological intervention.

 

Who Should Attend?

This workshop is for all Managers who are keen to ensure respond effectively to the emotional and practical needs of staff involved in traumatic incidents.

The maximum number of participants is 16 and the minimum recommended number is 4.

 

Key Components:

This will be a very practical and interactive course with a relaxed and enjoyable atmosphere so that all delegates will feel comfortable to contribute and participate. There will be a minimum of lecturing with plenty of opportunity for delegates to discuss their own concerns, participate in exercises that will reinforce the learning and discuss solutions to specific cases.  A good proportion of the afternoon will be given over to Skills Practice when delegates will be encouraged to practice the new skills in the safe environment of the classroom with helpful feedback from colleagues and the trainer.

At the conclusion of the training, delegates will be able to:

• Describe the company’s policy and procedures on dealing with traumatic incidents
• Recognise typical natural symptoms and reactions to trauma
• Identify the difference between natural symptoms and reactions and PTSD
• Describe the Trauma Support Model
• Manage staff appropriately during traumatic incidents
• Provide suitable practical support in the first 24 hours after an incident
• Conduct a Defusing session
• Conduct a Trauma Support Session
• Provide ongoing support and monitoring of staff
• Risk assessment of any need for professional support, using suitable questionnaires where appropriate
• Enable staff to access any professional support as necessary
• Recognise personal limitations and refer on when appropriate
• Understand the relevant legal provisions

 

Benefits for the Individual:

• Personal self development
• Improved listening skills leading to better relationship in the workplace
• Improved caring attitude leading to better relationships in the workplace
• Improved management skills leading to enhanced ability to get the best from staff
• Improved ability to assist colleagues with managing the aftermath of traumatic incidents
• Improved knowledge leading to enhanced ability to monitor signs of stress and trauma in colleagues

 

Benefits for the Company:

• Better management of the aftermath of traumatic incidents leading to a happier and more productive workforce
• Better management of the aftermath of traumatic incidents leading to reduced sickness absences
• Enhanced caring attitudes in course delegates leading to improved individual and team performance
• Reduced likelihood of litigation over ‘duty of care’ issues leading to time and cost savings
• Fewer complaints and grievances leading to cost savings
• Improved staff retention
• Enhanced public image as a caring and well prepared organisation.

 

Workshop Pricing:

The cost of a 2-day workshop is £4900 + VAT and expenses.

The maximum number of participants is 20 and the minimum is 6 – however we can tailor an approach to meet smaller groups should this be required.

Key Speaker:

Gerry Jackson is a senior trainer, trauma and stress management consultant and traumatic incident responder with a wide ranging experience of providing support following traumatic incidents and facilitating training and workshop groups in commerce, industry, local authorities and emergency services both nationally and internationally.  He regularly supports people following events such as bank raids and industrial accidents and has been involved in most of the major transport crashes in recent years including air crashes, rail crashes and the helicopter crash in the North Sea in April 2009 when 18 oil rig workers died.  His training style is practical, using experiential exercises where appropriate and involving delegates in discussing their own issues.  Gerry ensures that by the end of the course delegates are able to use the skills presented.

Typical comments from delegates include:

• “One of the most valuable courses I have attended.”
• “The best course I have ever been on.”
• “Being a good facilitator, Gerry picked up on what we needed to talk about.”
• “Exceptional, he involved everybody.”

 

For more information on any of the above or to arrange this workshop, please contact Melissa Gallagher, Client Partner & Project Manager- mag@hda.co.uk / +44 (0) 207 484 5065

To discuss potential HDA contributions, please contact us at email: info@hda.co.uk