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HDA OVERVIEW
HDA Case Studies

Executive Team Development to Drive Organisational Growth - Financial Services

 

Background

A declining financial services organisation was taken over by a new Board and needed a fast and dramatic culture-change to turn around the business. A number of smaller organisations were acquired over a two-year period and growth was rapid. New systems, increased sales and significantly improved customer focus were needed, and a young and ambitious executive team was recruited to achieve these objectives.

HDA Intervention

• Surveys were used to measure staff and customer satisfaction/expectations.
• Facilitated workshops and focus groups stimulated two-way communication and informed new vision and values.
• Personal development plans and reward systems were put in place to encourage business and customer focus.
• Managing under pressure workshops helped staff to deal with increasing work loads.
• HDA Leadership workshops encouraged team cohesion and performance through improved management.
• Directors and senior managers were coached by HDA’s executive coaches to maximise executive focus and energy in those areas most important to the business.

Results

• The business has achieved target growth and has established itself strongly in both its traditional and new markets.
• Survey results reveal significant improvements in both staff and customer satisfaction levels. Surveys have been repeated over time, and indicate steady progress.
• Directors report that executive coaching has achieved the following:
• Clarity and focus – clarifying business objectives and focusing energy to achieve them.
• Communication – understanding how to communicate effectively with the executive team as well as across the business.
• Improved delegation – passing on ownership and accountability of functional tasks to others, so time is freed up for value-added activities.
• Improved contribution to executive decisions, by working on method and style of contribution as well as quality of relationships.
• Improved ability of the organisation’s leaders to drive through new organisational changes, including key strategic projects. In this regard, members of the executive have been successfully challenged by their HDA coaches to take on key projects outside of their normal zone of influence.

 

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