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HDA OVERVIEW
HDA Case Studies

Team Facilitation – Public Sector

Business Context/Objectives

The organisation was interested in employees within different business units and functions coming together to work more effectively as a team to achieve the business objectives. HDA was commissioned to work with a group of 28 employees from various functions within the organisation (Life Long Learning, HR Policy, Facilities, Estates, Pay, Pay Modelling) in order to:

• To get to know each other better;
• To gain an in-depth understanding of the roles and activities; and
• To develop an improvement action plan for moving forward.

HDA Approach

A group sharing session aimed at comparing perceptions of roles, activities and accountabilities to the reality. Through this process an in depth understanding of each of the functions was developed.

Barriers in terms of behaviours and processes were flushed out, in a ‘stop it / start it’ session which also focused on getting the group to think about how to identify and share best practise and improve communication.

A final session on ‘quick wins’ was very productive with good participation from the individual function groups.

Business Outcomes

The teams gained a fuller understanding of various roles within the organisation, while also developing structured action plans with clear ownership and accountability for each action. A culture of continuous improvement and individual / team ownership for driving things forward was engendered and motivation for achieving success was established by identifying a sizeable number of cost effective ‘quick wins’. A means of sustaining this culture of continuous improvement was created by putting in place a means for each function to present back progress on their action plans at their next directorate meeting.

 

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