HDA

HDA OVERVIEW
HDA Case Studies

Team Facilitation – National Health Service

Business Context

An NHS Trust had been through a turbulent couple of years and were likely to continue to operate in a changing environment for the foreseeable future.  Recognizing the impact on staff of working in an ever-changing environment, the Trust commissioned HDA to support the staff through these changes, with principle objectives being, to:

• Create awareness of the impact of change and to enable staff to develop a sense of understanding in order to managing personal reactions to it
• Enable staff to acknowledge the impact of change on levels of stress and distraction
• Reinforce the positives of change and create an understanding of how to thrive during times of change
• Acknowledge areas of staff concern - providing a confidential environment for staff to express their concerns

HDA Approach

Over a year long period, HDA facilitated a series of ½ day sessions on ‘Coping with Personal Change’.  These sessions provided staff with the opportunity to learn more about the change process in order to develop a greater understanding of the impact of change both on them as individuals and on the organisation as a whole; while also gaining insights into effective tools to enable them to manage the change more effectively.

The facilitations consisted of groups of staff, across various business functions, coming together to share their thoughts on changes taking place within the Trust, including discussions surrounding the impacts of the changes at a personal and organisational level; barriers (both behavioural and process driven) to the changes; tools and techniques for coping with the changes; and developing a plan for moving forward.  

Business Outcomes

• Understanding change - through the sessions an in depth understanding of the change process and how to manage change effectively was developed.

• Peer support - staff were given the opportunity to learn from one another and to recognize that they are not alone in finding change difficult or challenging.

• Communication skills - staff developed a greater understanding as to how to communicate with colleagues during times of change in order to minimise negative reactions to change.

• Stress management - staff learned how to recognise the impacts of change on stress levels and Stress management

• Improved performance – by managing stress levels and developing a greater understanding of change, staff are better able to perform during times of change both as individual staff members and also as managers.

Organisational Comment:

“All staff that attended found it highly beneficial and were impressed with the high calibre of the HDA facilitator who was able to relate to staff at all levels”.

(Human Resources Director)

For more information on any of the above or to learn more about how HDA can add value to your organisation, please contact Melissa Gallagher, Client Partner & Project Manager- mag@hda.co.uk / 020 7484 5065

To discuss potential HDA contributions, please contact Sweta Patel on +44 (0) 20 7 484 5065 or email sxp@hda.co.uk